What is a “Direct Repair Shop”?
The Collision Center is an approved “direct repair facility” by most insurance companies. We must meet strict certification requirements, be equipped to repair today’s complex vehicles and hold a record of satisfied customers. When you select our direct repair facility, the entire process is streamlined. We handle all of the paperwork.
Where Do I Get a Claim Number?
Your insurance company issues a claim number at the time you report the accident. Bring the number when you come in to begin the repair process.
Do I Need an Appointment for an Estimate? How Long Will It Take? Is There a Cost?
Estimates are free and normally require only 20 minutes. Click here to submit photos for an easy and convenient online estimate. If you prefer a written estimate, simply phone 570-748-MEND (6363) to schedule an appointment or visit our office.
Do I Need Multiple Estimates?
No. Drivers “at fault” who must pay out-of-pocket may wish to obtain more than one estimate.
Where Do I Find a Rental Car?
Next door at Enterprise Rent-A-Car. And, we’ll schedule your rental for you. Ask about a free pickup. Verify that your insurance carrier covers rental car expenses.
Will Parts be Ordered Before I Leave My Vehicle for Repair?
Yes. Parts are normally ordered on the day we write the estimate.
If the Vehicle Frame is Damaged, is it a Total Loss?
No. A “total loss” occurs only if your insurance company determines the value of your vehicle is less than the cost of repairs. Today, most cars are built using unibody (frame and body as one) construction. Our highly-skilled technicians, with the aid of our state-of-the-art laser measuring system, may be able to return your vehicle to its original factory specifications.
Can You Match the Paint Color?
Yes. Today’s finishes incorporate multiple layers of highly specialized paint. We take special pride in our ability to match factory finishes as a final step in the restoration process.
How Long Do Repairs Take?
It will depend on the extent of the damage, availability of parts and your insurance adjuster’s timeliness.
Do I Pay a Deductible?
Any deductible is determined under your insurance policy. If you have any questions regarding coverage, contact your agent.
To Whom Should I Pay My Deductible?
If your deductible is not waived, it will become your responsibility to pay The Collision Center.
Can I Wash My Car After Repair?
Here are some general “Do’s” and “Don’ts” for the first 30 days after the repair:
- Wash your vehicle by hand and in the shade with cool, clean water, a very mild car wash solution and a soft cloth or sponge.
- Do not visit a commercial car wash or use stiff brushes or sponges.
- Do not “dry wipe” your vehicle.
- Do not drive on gravel or newly-paved roads.
- Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings and tree sap may mar or spot a freshly painted surface.
- Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
- Do not scrape ice or snow from the vehicle.
- Do not wax or polish the vehicle.
What Forms of Payment Do You Accept?
- Personal Checks
- Debit and Credit Cards